24 Hour Monitoring

monitoringYour Security is our only business. We perform the very vital function of monitoring your home for fire, intrusion, and other critical conditions. In this area of our website, you will learn more about the process of monitoring and the center which provide this service.

Why should you protect your home and family with a monitored security system? Because, if something happens, you’ll probably need help – from the police, firefighters or emergency personnel. And with a monitored system we can alert the proper authorities in just minutes.

The central station fire alarm system is regarded by many in the industry as the top of the line. Section 4-2 of NFPA 72 requires central station fire alarm service providers to have a specific listing from a nationally recognized testing laboratory. In one of three prescribed manners, they must provide eight elements of service, four of which pertain to the protected property. The other four elements pertain to the actual central station.

At the protected property, the central station operating company must provide installation, testing, maintenance, and runner service. At the central station itself, the company must manage and service the system, monitor signals, retransmit fire alarm signals or notify designated persons for supervisory and trouble signals, and keep records.

As a prime contractor, the central station may use its own personnel to provide all eight elements, or it may subcontract the four elements at the protected property to another organization. In this case, the central station must retain overall responsibility for the system. The code also permits a listed local alarm service provider to act as the prime contractor, installing, testing, and maintaining the system at the protected property. The local provider then subcontracts the four elements at the central station to a listed central station service provider. Either the listed local company or the listed central station company provides the runner service.

If you read Section 4-2 carefully, you’ll soon realize that the requirements seem quite severe, giving an indication of the high level of protection afforded by central station fire alarm systems. At many locations, the central station service provider assumes an almost fiduciary responsibility to oversee the fire protection systems at the facility on behalf of the facility’s management.

When the operators receive a supervisory signal, they must contact the designated representatives of the facility’s management. If they cannot make contact or if they can’t resolve the source of the signal, they must dispatch a runner to the protected property within an hour. They must also notify the AHJ when sprinkler systems or other fire suppression systems or equipment have been out of service for eight hours. When such systems return to service, the operators must let the management representatives and the AFJ know.

The operators must also notify the designated representatives of the facility’s management when they receive a trouble signal that indicates a fault in the fire alarm system wiring or a power supply failure, and they must dispatch a technician to the protected property within four hours to begin repairs. If the service interruption lasts more than eight hours, the operators must notify the AHJ.

The operators must also acknowledge any test signals they receive from the protected property and report the details to the facility management or the AHJ. When the prime contractor must manually reset equipment, the operators must dispatch a runner to the protected property within one hour.